Terms

CUSTOMER SERVICE

Email: jacksonsprivatereserve@outlook.com
Call Us (Monday – Saturday 9 AM to 7 PM, PST)
(760) 408-4985 (US Only),
International Customers Please Use Email.

SHIPPING AND DELIVERY POLICY

After ordered items are shipped, Jackson Enterprises, LLC. will send a confirmation along with your tracking number for the shipment. If you are on vacation, or not available to accept this shipment, once delivered it becomes your responsibility to handle any and all related investigations and or claims with the shipper. Jackson Enterprises, LLC. is not responsible for merchandise that is lost or stolen after it has been signed for. Signature of receipt is the responsibility of the purchaser. If you will not be available please let us know and we can drop ship your package to any place you wish to make sure you receive it safely. We know that shipping is expensive and we will always try and help you save money when we can. Please email us at jacksonsprivatereserve@outlook.com if you are concerned and we will work with you to get the product delivered.

PRIVACY & SECURITY

Your security is very important to us. Jackson Enterprises, LLC. uses Secure Sockets Layer (SSL) encryption to protect data transmissions of your personal and financial information. SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it cannot be read as the information travels over the Internet. Jackson Enterprises, LLC. does not allow any transactions that do not occur on a secure connection. We reserve the right to send you follow-up emails related to your orders and inform you of promotions or new production offerings. Please notify us if you wish not to receive promotional emails not related to your order. We are committed to protecting your privacy. We use the information we collect on the site to make online shopping at Jackson Enterprises, LLC. possible and convenient. We will never sell, trade, or rent your personal information to others. Jackson Enterprises, LLC. may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. Jackson Enterprises, LLC. may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Jackson Enterprises, LLC. our customers, or others. By using www.jacksonsbbqsauce.com, you consent to the collection and use of this information by Jackson Enterprises, LLC. If you ever have any questions about our privacy policy including what information we collect, how we use it, or under what circumstances we disclose it, please contact us. jacksonsprivatereserve@outlook.com

RETURNS & REPLACEMENTS

IMPORTANT: Please carefully consider your purchase before confirming your order at jacksonsbbqsauce.com. As a matter of strictly enforced company policy, if food substances come into contact with the non-defective appliance(s) you purchase, in other words, if you USE the product(s) (even once), we will not accept your return and refund your purchase price, nor will any related shipping charges be reimbursed with regards to your order. Also, please keep all original packing material and documentation in the unlikely event that your merchandise is defective and/or requires warranty-related repair/replacement by the manufacturer. Before returning any product, you must obtain a Return Authorization (RA) number. Return merchandise will not be accepted without an RA number. Please have the following information ready when calling for an RA number: * Customer name * Order number * Item name and number * Description of the problem. Jackson Enterprises, LLC. will accept all unused products that are received defective or damaged in shipping for credit, exchange, or replacement at Jackson Enterprise’s, LLC. discretion within 30 days from the date of purchase. Some non-defective, unused products may be returned for credit or exchange. Those returns authorized by Jackson Enterprises, LLC. are subject to a restocking fee of up to 15%, and must be completed within 30 days of the date of purchase. All approved return merchandise must be returned within 30 days from the date of purchase, complete and in resalable condition and must include original packing material, Jackson Enterprises, LLC. reserves the right to authorize product returns beyond 30 days from the date of purchase. If the product is accepted after 30 days, credit will be issued toward future purchases only.

WHAT ARE YOUR SHIPPING RATES?

All orders will be shipped via USPS First Class or Priority Mail depending on item weight and size. Specials are grouped to allow for discounted shipping prices. Additional shipping charges apply for faster shipping methods (Second Day or Next Day Air); delivery to Alaska, Hawaii, US Territories, and military addresses (AP, AE, AF, etc.); as well as delivery to international destinations. Occasionally, shipping rates will be calculated incorrectly by our automated system, in which case an error message should be displayed during checkout or we reserve the right to seek your approval for shipping charge changes due to errors in the automated calculation. In the unlikely event that this occurs, your charges will be corrected by us. Order Deadlines. Typically, orders placed by noon in your time zone, Monday-Friday (excluding holidays), will process and ship on that same day. Orders placed after noon in your time zone will typically process and ship on the next business day. Despite seasonal increases in shipping volume, we will do our best to ensure that your merchandise is shipped no later than the next (and usually the same) business day as you submit your order (see Order Deadlines). Upon shipment, USPS Holiday Transit Times may apply (see usps.com for general information). A back-order notification will be sent on any item that is not in stock. We offer a complete range of delivery options. All options, however, may not be available for orders shipping to Alaska, Hawaii, US Territories, military addresses (AP, AE, AF, etc.), or international delivery destinations. Due to variability in current rates, the shipping courier for international orders will be selected at Jackson Enterprises, LLC. discretion.

WHAT SHIPPING OPTION SHOULD I CHOSE FOR INTERNATIONAL SHIPPING?

When shipping to Canada we frequently use UPS or USPS shipping due to the ease of customs. However, unless you are in a really big hurry, we normally ship it via US Priority Mail International. Choose USPS option when shipping and we will add it after you confirm. When outside of the United States, please select USPS Priority Mail and we will calculate shipping costs and notify you of the amount before charging your account.

WILL SALES TAX APPLY TO MY ORDER?

We are not required to collect sales tax on our shipments

TERMS OF USE

Jackson Enterprises, LLC. hereby expressly disclaims all warranties either expressed or implied, warranty of merchantability, or fitness for a particular purpose. Title to goods herein being purchased is retained by Jackson Enterprises, LLC. until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. If you have questions, please inquire. Any and all liability is only for the products purchased. For all prices and products, Jackson Enterprises, LLC. reserves the right to make adjustments, substitutions, or cancellations due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements

CONTACT INFORMATION

Phone:
(760) 408-4985 (US)

Email:
jacksonsprivatereserve@outlook.com

Customer Service Hours:
9 AM- 7 PM PST, Monday - Saturday (excluding holidays)

Mailing Address:
Jackson Enterprises, LLC.
P.O. Box 12665
Palm Desert, CA 92255

International Customers:
Please use email